MyTuition Limited is an education provider that connects students with tutors. We are a registered New Zealand Limited Company. Our company number is 4839720. Our NZBN number is 9429041024935.
The type of information we collect depends on your relationship with us, as follows:
1.1 Students: We collect information such as your name, address, phone number, education records, education goals and progress, email address, credit card and financial details for processing payments.
1.2 Tutors: we collect information such as your name, address, phone number, email address, education records, education goals and progress, residency status, employment records and details, tax file number and bank account details for processing payments. We may also collect sensitive information such as information about your health or memberships of professional associations and trade unions.
1.3 General public/user: if you submit a query via our online 'contact us' form, or otherwise email or call MyTuition, we may collect your name, email address, phone number, address and details related to the students' education records, and current challenges.
We collect your information as part of us offering or providing our services. This includes when you provide us your information via our website, during phone calls, by email, or otherwise via client enquiries. If you are a student, we may also collect information about your education records and education goals & progress via the tutors that we have connected you with.
We need your information to provide you with our services which includes informing you (such as via direct marketing) about our products and/or services, creating and updating our database(s), tailoring the content of lessons, connecting you with the right people, ensuring compliance with our contractual and other legal obligations to you and to other parties, and administering our relationship with you by responding to your enquiries (Main Purposes).
Providing personal information is optional, but if you choose not to enter personal information, we may be unable to:
By submitting your information to us, you consent to us using your information for the Main Purposes or any purpose that could reasonably be expected at the time your information was collected. This may include:
We may also use your information:
We will not share your information with third parties except:
We have contracted with third parties that have met industry-standards for security to take in necessary data, such as credit card information, to store, transmit and process this transaction securely.
We'll never sell your personal information to another organisation for marketing or advertising purposes.
We take all reasonable steps to keep the information we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold information in both hard copy and electronic forms in secure systems accessible only to authorised personnel.
When you visit our website, the server may attach a “cookie” to your computer's memory. A “cookie” assists us to store information about how you use our website and to make assumptions about what information may be of most interest to you. This information is generally not linked to your identity. We may use knowledge of your user experience to better understand what products or services may be of interest to you and to collect statistical information.
We restrict access to confidential and sensitive data to protect it from being lost or compromised in order to avoid adversely impacting our customers, incurring penalties for non-compliance and suffering damage to our reputation. At the same time, we ensure users can access data as required for them to work effectively.
It is not anticipated that this policy can eliminate all malicious data theft. Rather, its primary objective is to increase user awareness and avoid accidental loss scenarios, so it outlines the requirements for data breach prevention.
This data security policy applies to all customer data, personal data, or other company data defined as sensitive. Therefore, it applies to every server, database and IT system that handles such data, including any device that is regularly used for email, web access or other work-related tasks. Every user who interacts with company IT services is also subject to this policy.
Information that is classified as Public is not subject to this policy. Other data is excluded from the policy by company management based on specific business needs, such as that protecting the data is too costly or too complex.
The company provides all employees and contracted third parties with access to the information they need to carry out their responsibilities as effectively and efficiently as possible.
Any user found in violation of this policy is subject to disciplinary action, up to and including termination of employment. Any third-party partner or contractor found in violation may have their network connection terminated.
In terms of the personal information that we have about you (such as names, addresses, education history, emails, phone numbers, call recordings), you have the right to ask for a copy of any personal information we hold about you. You can ask for it to be updated, transferred or deleted. If you'd like to ask for a copy of your information or to have it updated, transferred or deleted, please contact us at:
Phone: +64 9 2421566
Address: 1 Beresford Square, Auckland Central, Auckland, New Zealand.
We'll always do our best to keep any personal information (names, addresses, phone numbers, emails) we hold about you up to date before we use it.
This document was last updated on the 5th November, 2021.